Service & Support

When you purchase a product, services or an entire turn-key solution from PAT, you will have access to our service and support department during office hours Monday to Friday 9am – 5pm AEST.

Services and Support cases will usually be responded to within 24 to 48 hours depending on our work load at the time. Please allow longer response times during weekends and or public holidays.

Customers with any technical issues should:

 

E-mail: techsupport@proaudiotv.com.au

or

Phone: +61-2-9476 1272

 

Additionally, you submit your Service & Support request with our JIRA submission form found here: SERVICE & SUPPORT FORM

 

For guaranteed response times – we offer customised Service and Support Contracts.

Customers with a Service & Support Agreement in place should refer to the out of hours and emergency contact details specified on their contract.

 

In addition to our in-house support, you are always welcome to contact our manufacturers directly:

 

ANGRY AUDIO & STUDIO HUB:

Phone: +1 (615) 763-3033

Email: answers@angryaudio.com

AUDIO TECHNICA:

Phone: +61 2 9519 0900

Email: service@tag.com.au

ARISTA:

Phone: +61 2 8310 4381

Phone: TOLL Free +1800 752 247

Email: support@arista.com

BOLAND:

Phone: +1 800 918-9090

Europe Phone: +49 6155/88777-66

Alternatively you can log an issue on Boland’s technical support page.

CYANVIEW:

Phone: +32 471 950 806

Email: info@cyanview.com

DENSITRON:

Phone: +44 (0) 207 648 4200

Email: support@densitron.com

DREAM CHIP:

Phone: +49 5131-90805-0

Email: info@dreamchip.de

ENCO:

Phone: +1 248 827 4440

Email: support@enco.com

GENELEC:

Phone: +358 17 83 881

Alternatively you can log an issue on Genelec’s Services Enquiry Form

LAWO:

Phone: +49 (0)72 22 1002-4000 (9 am – 5pm CET)

E-Mail: support@lawo.com

MEINBERG:

Phone: +49 52 81 / 93 09 – 0

Email: info@meinberg.de

MOBILE VIEWPOINT:

Phone:+31 72 7000 502

E-Mail: info@mobileviewpoint.com

Please log issues via the service and support portal

NVIDIA:

Support portal: NVIDIA Support Page

Q-BIT:

Phone: +49 (7251) 93193-0

Email: info@qbit.de

RTW:

Phone: +49 221 70 913-0

Email: support@rtw.de

TSL:

Phone: +44 1628 564 610 (UK Office)

Email: enquiries@tslproducts.com

Vortex Communications:

Phone: +44(0)20-8579-2743

Email: info@vtx.uk